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SYSTEM STATUS AND HOSTING NEWS
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26 Jan 2012
Thu 8:25 PM | | Knopfler server offline
This server is currently offline and is under investigation. Further information will follow as it becomes available. Thank you for your patience in this matter.
Update 21:20: This server has been rebooted and is now back online. There was a problem causing intermittent outage earlier and we are investigating this further now that services are back online. |
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22 Jan 2012
Sun 8:50 PM | | [Resolved] Network Maintenance Tuesday 24th January
The maintenance will start at 23:30 GMT on Tuesday 24th January and last for around 30 minutes, with approx 15 mins downtime. The work will ensure we have an optimum network setup as well as providing a level of isolation from our datacentre providers. Once completed we will have guaranteed throughput on the core routers, a higher level of redundancy and full control over all aspects of the network.
Apologies for any inconvenience this work may cause and for any recent issues. We hope you will appreciate the need and enjoy the benefits.
Update: We would like to apologise for the current network outage some clients may be experiencing following the maintenance last night, the matter is being dealt with as a matter of urgency. Once connectivity is fixed your emails should start to come in as usual without you needing to do anything. Sorry for any inconvenience this may cause and thank you for your patience.
Update: Work is progressing well and we hope to be back online very soon. Thank you for your continued patience.
Update: DNS is now back online, further updates to come once we've verified connectivity.
Update: All services have had access restored and the remaining emails in the mail queues should be delivered within the hour.
An outage report will be supplied later on to those that request it. Please contact support. |
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4 Jan 2012
Wed 4:15 PM | | [Completed] Scheduled network maintenance
START: 10:00 PM (GMT) - 04/01/2012 - tonight
END: 6:00 AM (GMT) - 05/01/2012
During this period datacentre network engineers will be replacing the existing core switching platform with new stacked redundant Juniper EX core switches and higher capacity interconnects.
Downtime will be approximately five (5) minutes and some customers may see a brief minute of interruption while new resiliency configurations are implemented. Unfortunately we are unable to give a specific window due to the complexity of work involved.
There will also be an additional second-phase of network upgrades and improvements and we will announce this separately in the coming days.
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26 Aug 2011
Fri | | Domain Renewal Group letters
The Domain Renewal Group (and various similar companies such as Domain Registry of America) have been sending out a lot of letters recently to our clients with .com, .net and .org domains. Their "courtesy" letters are made to look like renewal invoices or bills but are actually forms for transferring the domains away from your current supplier. Our clients are free to move their domains away from us at any time but you should be aware that the renewal fees charged by these companies are usually much higher than what we would charge so we wouldn't recommend it. You also have to question their unethical methods to have you transfer your domain to them.
If you bought your domain through W2-S Internet Services then you can safely bin these domain notices. Just google "Domain Renewal Group" if you want to see what other people think of these letters. If in doubt please contact us. |
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11 Feb 2011
Fri | | Fake mails alert
We're seeing an increase in fake mails again from criminals trying to steal your web hosting passwords. These emails should be ignored and deleted.
Example message:
Subject: Your your-domain.com account information has changed
New secret questions were added to your your-domain.com account.
To ensure that your account information remains accurate and secure we notify you whenever this information changes.
This change request was made on [a random date]
If the changes described above are accurate, no further action is needed. If anything doesn't look right, follow the link below to make changes:
[link to a fake site requesting your login details]
Regards,
your-domain.com Account Services
All genuine emails sent by W2-S Internet Services come from w2s.net and usually refer to you personally by name and will have the proper contact details in the email's signature. Keep your login details secure. |
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13 Jan 2010
Wed | | Spoof "mailing service" emails alert
Please be aware that recently there has been a sharp increase in fake emails suggesting that your "mailing service" has had a security upgrade. These emails then usually ask the user to click on a link to apply the new settings. The link itself is spoofed to look like it is from your own domain (or ours), usually in the form of http://your-domain.com/owa/service_directory/settings.php?email=you@your-domain.com, but is actually linking to an externally compromised host that we have no control over. The emails usually end along the lines of "Best regards, your-domain.com Technical Support," where your-domain.com is your actual domain.
Please note these emails are fake and designed to trick the user into logging on to a phishing site or compromise your computer. Please delete these emails and DO NOT click on the link or submit any login information to a 3rd party. If you think you have submitted your login details via one of these emails please change your email and FTP passwords as soon as possible via your site's control panel and contact us.
All genuine emails sent by W2-S Internet Services come from w2s.net and usually refer to you personally by name and will have the proper contact details in the email's signature. |
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